Privacy Policy
Your privacy is important to us. This policy explains how PrimeX Meta collects, uses, and protects your personal information.
Last Updated: January 25, 2026
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Introduction
PrimeX Meta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.primexmeta.com, use our services, or communicate with us through various channels including WhatsApp Business.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or marketing communications
- Request a quote or consultation
- Communicate with us via WhatsApp, email, or phone
- Apply for job positions through our careers page
- Use our services or engage with our products
Types of Personal Data Collected
- Contact Information: Name, email address, phone number, company name
- Communication Data: Messages, inquiries, and correspondence content
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on pages, navigation patterns
- WhatsApp Data: Phone number, message content, and interaction history when you contact us via WhatsApp
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as "Device Information."
How We Use Your Information
We use the information we collect for various purposes, including:
WhatsApp Business Messaging
PrimeX Meta uses WhatsApp Business API to communicate with customers. By initiating a conversation with us on WhatsApp or providing your phone number for WhatsApp communication, you consent to receiving messages from us through this platform.
WhatsApp Communication Includes:
- Service inquiries and customer support
- Project updates and status notifications
- Appointment reminders and scheduling
- Transactional messages related to our services
- Marketing messages (only with explicit opt-in consent)
Your WhatsApp Data Rights:
- You can opt-out of marketing messages at any time by replying "STOP"
- You can request deletion of your conversation history
- Your phone number will not be shared with third parties for their marketing
- All WhatsApp communications are subject to Meta's WhatsApp Business Terms of Service
Meta/WhatsApp Data Processing: When you communicate with us via WhatsApp, your data is processed by Meta Platforms, Inc. in accordance with their WhatsApp Privacy Policy and their WhatsApp Business Terms.
Data Sharing & Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you (e.g., hosting providers, analytics services, email service providers).
Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Third-Party Services We Use
- Meta/WhatsApp: For WhatsApp Business communications
- Vercel: For website hosting and analytics
- Supabase: For database services
- Twitter/X: For advertising and analytics
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
SSL Encryption
All data transmitted is encrypted using SSL/TLS protocols
Secure Storage
Data is stored on secure servers with restricted access
Regular Audits
We conduct regular security audits and assessments
Access Controls
Strict access controls limit who can access your data
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request copies of your personal data we hold
Right to Rectification
Request correction of inaccurate information
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Request limitation of data processing
Right to Data Portability
Request transfer of your data to another service
Right to Object
Object to processing of your personal data
Right to Withdraw Consent
Withdraw consent at any time where applicable
Right to Lodge Complaint
File a complaint with supervisory authorities
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to track visitors across websites for advertising purposes
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: